Privacy Policy

Information From Licensed Institutions

• Institution Information: Name, contact details, billing information, and administrative contact information
• Authorized User Information: Names and email addresses of designated administrators who manage the platform
• Usage Analytics: Aggregated, anonymized data about platform usage to improve our service
• Support Communications: Information shared when institutions contact our support team

Information We Collect Automatically

• Technical Data: IP addresses, browser types, device information, and operating systems of administrative users
• Usage Data: Feature usage patterns, session durations, and navigation paths (anonymized and aggregated)
• Performance Data: Error logs, crash reports, and system performance metrics
• Cookies and Tracking: Session cookies and analytics cookies to improve platform performance

Platform Operation and Delivery

• Platform Functionality: Operating the LeanSuccess Platform and providing the licensed services
• Account Management: Creating and maintaining institutional accounts and managing authorized users
• License Compliance: Monitoring usage to ensure compliance with licensing agreements
• Customer Support: Responding to institutional inquiries and providing technical assistance

Service Improvement

• Platform Enhancement: Analyzing usage patterns to improve features and fix bugs
• Research and Development: Improving AI models and developing new educational tools
• Quality Assurance: Monitoring service performance and ensuring optimal user experience

Communication

• Essential Communications: Service updates, security alerts, billing notifications, and policy changes
• Marketing Communications: Information about new features and educational resources (with opt-out options)

Institutional Data Rights

As a licensed institution, you have the following rights regarding your data:

Data Access and Portability

• Access institutional account data and usage analytics
• Export educational content and curriculum materials created with the platform
• Request information about how your data is processed

Data Management

• Update or correct institutional contact information
• Request deletion of institutional account data
• Manage authorized user access and permissions

We do not sell institutional data. We share information only in specific, limited circumstances:

Service Providers

• Cloud Infrastructure: Hosting services for platform delivery and data storage
• Payment Processing: Secure handling of institutional billing and subscription payments
• Communication Services: Email delivery for service notifications and support responses
• Analytics Services: Aggregated usage analysis to improve platform functionality

Legal and Business Requirements

• Legal Compliance: Responding to valid legal requests and regulatory requirements
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection of Rights: When we believe disclosure is necessary to protect our rights or property

• Encryption: TLS 1.2+ in transit, AES-256 at rest for all institutional data
• Access Control: Role-based access controls and multi-factor authentication
• Security Audits: Regular security assessments and penetration testing
• Incident Response: 24/7 monitoring and rapid response to security events

The LeanSuccess Platform operates globally, and institutional data may be transferred to and processed in countries other than your own:

Data Transfer Safeguards

• Standard Contractual Clauses: EU-approved contractual protections for international transfers
• Data Processing Agreements: Contractual safeguards with all service providers handling institutional data
• Compliance Frameworks: Adherence to applicable international data protection frameworks